Moveworks is the enterprise answer to “employees keep asking HR the same questions” — an AI assistant that resolves those requests in chat before they become tickets.

What it is

A conversational AI/agentic platform that handles employee HR and IT support inside Slack and Teams: answering policy questions, resetting access, searching across enterprise apps, and completing routine tasks end to end.

Pricing

Quote-based and priced on total employee headcount; third-party estimates land around $20–$45 per employee per year at scale, with significant implementation effort.

The rating picture

A smaller but solid base — G2 4.6 (~51), Gartner 4.4 (~40) — blending to about 4.5. The consistent caveat is setup heaviness. Note the big shift: Moveworks was acquired by ServiceNow for about $2.85B (completed December 2025) and is being folded into ServiceNow’s AI platform, so expect roadmap and packaging changes.

Verdict

For large enterprises wanting to automate high-volume HR/IT employee support in chat, Moveworks is a leader — just budget for the rollout and watch how the ServiceNow integration evolves.