Runway is one of the most capable creative AI video tools — and, like other generative-media tools, it carries a sharp split between professional acclaim and consumer billing complaints, so I’ve kept the headline editorial.

What it is

A generative video studio for text-to-video, image-to-video and editing, with standout character/scene consistency (Gen-4) and director-style camera controls.

Pricing

Free to try; Standard $12, Pro $28, Max $76 per month (annual), Enterprise custom. Credits burn quickly on the newest models.

The rating picture

Professional and App Store reviewers rate it well (G2 4.7, App Store 4.5 across ~7,700 ratings), but the runwayml.com Trustpilot page sits at 1.2 — credit-cost and refund complaints. The pro-review base is thin, so rather than average a 1.2 and a 4.7 we show both.

Verdict

For filmmakers and agencies who need consistent, controllable AI video, Runway is a leader. Manage credit spend carefully and expect a billing experience that frustrates some users.